Everyone has the right to health protection, including the enjoyment of the highest physical, mental and social health;
The sick person has the right to be treated with respect for human dignity, on an equal basis with others;
The patient has the right to respect for his or her cultural, philosophical and religious convictions;
The patient has the right to freely choose health care services and providers, to the extent of existing resources;
The patient has the right to receive, promptly or within a period of time considered clinically acceptable, as the case may be, the health care he/she needs, in accordance with good quality and safety practices in health;
The patient has the right to the provision of the most appropriate and technically correct health care, which must be provided humanely and with respect;
In relation to patients with a clinical condition of identical severity and complexity, priority should be given to people with disabilities or incapacity equal to or greater than 60% (does not apply to situations of face-to-face service to the public carried out by appointment);
The patient has the right to be informed about his or her health situation, possible treatment alternatives and the likely evolution of his or her condition;
The patient has the right to obtain a second opinion on his or her health situation;
The patient has the right to a free and informed decision about the provision of health care, which is a manifestation of respect for it and for the realization of the values of human dignity, freedom and personal self-determination;
The patient has the right to confidentiality of all clinical information and identifying elements concerning him/her;
The patient has the right to access their personal data and health information contained in their clinical file;
The patient has the right to privacy in the provision of any and all health acts;
The patient has the right, by himself or by his representative, to submit suggestions, complaints and complaints on all aspects related to the provision of health care and the right to obtain an adequate, clear and perceptible response.
Duties
The patient has the duty to take care of his state of health. This means that he must seek to ensure the most complete recovery and also participate in the promotion of his own health and that of the community in which he lives;
The patient has the duty to provide health professionals with all the updated and necessary information to obtain a correct diagnosis and appropriate treatment;
The patient has the duty to treat with civility and respect the rights of other patients, as well as those of the health professionals with whom he or she relates;
The patient has a duty to cooperate with health professionals in all aspects related to his or her situation;
The patient has the duty to respect the rules of organization and operation of health services and establishments;
The patient has the duty to attend the scheduled events on the date and time scheduled;
The patient has a duty to use health services appropriately, to actively collaborate in the reduction of unnecessary expenses and to pay the costs arising from the provision of health care, when appropriate.
